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Frequently Asked Questions

Are all your price GST included?

Yes all of our plan are GST Included.

Are your unlimted plans truly unlimited?

This is a question that is often asked by both existing and future customers. The simple answer to this is yes, you won’t have to worry about your disk space or bandwidth usage with SIDEGURU so you can focus on doing what you do best – building and operating your website and business. “Unlimited” does not mean infinite – it just means no arbitrary limit.
Unlimited Disk Space and Bandwidth ensures that you will not run out of disk space or bandwidth during the normal course of operation for a website.
However, there still are other aspects that you will need to consider and keep in mind. If your sites use an excessive amount of CPU, RAM or Disk I/O we will reach out to you and ask you to upgrade to a platform that is more suited for your website such as a VPS. While we don’t like having to ask our customers to upgrade – keep in mind how you would feel if the performance of your site was degraded due to other users you have no control over. We don’t want your sites to suffer as a result of others and we don’t want others to suffer as a result of your sites.
These limits are to protect the server as a whole as well as you from other customers and vice versa.
In order to keep abusers and users with malicious intents away from our platform, there are certain use cases that we do not permit on our unlimited hosting plans, where the primary function is to use disk space or bandwidth. A few examples are:
• File Upload / Sharing / Backup / Mirroring / Distribution / Archive sites.
• Sharing your account resources whether for free or for pay.
• Image Dumps / File Dumps.
• Storing copyrighted material of which you are not the owner.
• Storing content or media that is not related to an active website.
This policy is primarily aimed at those that wish to sign up with the intent to use as much storage as possible by backing up their computers, their other hosting accounts, storing their music or video collections, etc. all of which are not permitted.
Till date, we have never had to suspend a user due to disk space or bandwidth over-usage. Most of our customers have never had major issues with the limits we have put in place, however, those that have generally were lacking optimization of their sites or were simply trying to run a site on shared hosting that needs more power such as a VPS. While we are not limiting your total disk usage or bandwidth you are still on a shared server and must share server resources. This policy helps ensure we provide a fair service to all of our customers.

 

Are all your hosting plan secured?

YES, all of our hosting plans are secured as we provide Free SSL Certificates, Free DDoS Protection, Free SSL Certificates, Free Daily Malware Scans, and 24×7 server and network monitoring by our SOC (Security Ops. Center).

When is my invoice due and what is your billing policy?

Your invoice is generated 14 days before the renewal date and is due on the date of renewal. Once the invoice is generated an email is sent to your email address in records with us. Subsequently, another email reminding you to make your payment is sent a day before the invoice is due.

If the invoice is not paid on the due date, it becomes overdue. Once an invoice is overdue a late fee of 10% on the amount of the invoice is charged on the invoice with a minimum of $2.

If your invoice is not paid 5 days past the due date, your account and services are automatically suspended. Further, if the invoice remains unpaid 10 days past the due date, your services are terminated.

At any moment, paying your invoice automatically unsuspends your account.